Refund policy

If you have purchased a Product for your own personal use as a consumer and you wish to invoke your right of withdrawal, you should inform us via the website within 14 days as from the day following delivery of the Product(s) concerned and submit a request for return. If our customer service approves your request, it will provide you by e-mail with instructions for the return of the Product(s).

You are also entitled to return Products purchased by you through the website www.carolinebosmans.com in case these Products are defective or non-conforming. In such case, you should submit a request for return to our customer service as soon as possible following delivery (max 7 days). If our customer service approves your request, it will provide you by e-mail with instructions for the return of the Product(s).

We will in any case only approve requests for return if it concerns a complete product (for example, the two elements of a pair must be returned together), the Product has not been washed or used in any way (other than reasonable wear and tear from examining and/or trying on the Product), and the Products are returned in the original packaging

It is your responsibility to ensure that the Products remain safe and protected while under your custody. Treat the Products with care and return them in the condition in which they had been delivered to you. Please ensure that the Products are packaged appropriately. For hygienic reasons, underwear and swimwear can not be returned.

Refund or replacement of the Products can only take place after we have received all of the Products to be returned.

Items ordered as pre-order are not eligible for return and/or refund. These are specifically produced on customers request.

In case you return Products which you 1) were not authorized to return, which 2) are no longer in their original state, which 3) have not been packaged appropriately, which 4) are incomplete, for which 5) you have not paid for the delivery or in relation to which 6) you have not exercised the care required for returning the Products in good condition, we reserve the right to reject your return and to reject the requested refund or to charge you for the costs required to undertake the necessary repairs, re-stocking or similar direct costs arising out of or in connection with the payments which need to be refunded to you (without prejudice to the applicable legal provisions).

Shipping costs will not be refunded. Return costs are at buyers expense.